The e-Survey system of Abu Dhabi Judicial Department is designed to measure customer satis- faction at its premises in Abu Dhabi. The method is the latest among the Department's initiatives to develop customer service quality and performance levels. The e-Survey system allows the public to provide their feedback and comments on the Service quali- ty directly to the higher management levels within the department. The system is connected with the customer service management system of the Judicial Department; the e-Survey accepts customer's inputs either through touch screen or e-pen in bilingual multi-media environment. The process is very important for e-governance initiatives and as well as for developing paper-less work environment. The direct capturing and processing of customers feedback makes it immediately available to the decision makers with- in the Department. The e-Survey also serves as a direct platform to run new promotional campaigns to educate the public about any new services provided by the Department. For information: log on to http://www.adjd.gov.ae/