A Citizen's Charter represents the commitment of an Organisation towards standard, quality and time frame of service delivery, grievance redress mechanism, transparency and accountability. Department of Administrative Reforms and Public Grievances, Ministry of Personnel, Public Grievances and Pensions, Government of India, in its efforts to provide more responsive and citizen-friendly governance coordinates the efforts to formulate and operationalise Citizen's Charters. These citizen charters have now been put on the WWW on a website designed and developed by NIC in association with the Department of Administrative Reforms and Public Grievances. The site already contains citizen charters of around 70 Deptts/Ministries/Organisations and more are being added regularly. An important feature of the site is a list of Nodal Officers of various departments who may be contacted for any query/clarification.