Delhi has seen the rise and fall of many empires which have left behind a plethora of monuments that reverberates of grandeur and glory of the bygone ages. A city which traces its history to Mahabharata, the great epic of wars for the city of Indraprastha, is the present day Delhi. New Delhi, the capital of India, sprawled over the west bank of river Yamuna, is one of the fastest growing cities in India. It has been Delhi Government’s resolve to harness the great knowledge revolution and the potential of IT for the benefit of the citizens and use IT as a tool to make the lives of people in the city more comfortable.
NIC Delhi State Centre was established in 1987 and is providing all round active support to various Delhi Government establishments in order to fulfill the dream of making Delhi a cyber city as envisaged by Govt. of NCT of Delhi in its IT Policy. The major activities undertaken by NIC DLSC can be categorised as follows:
• Infrastructure Support & Network Services: • NIC-DLSC has actively supported the operationalization of IT Facilities in Delhi Secretariat where a LAN of 700 nodes has been made functional. A wireless RF-link has been installed to provide connectivity between Delhi Secretariat & NIC HQ. • WAN for Delhi Govt is being established. All the 9 revenue districts and various departments are in the process of being connected to Delhi Secretariat. • Web access/e-mail facilities have been provided to most of the departments of Govt of NCT of Delhi. About 500 e-mail accounts have been created till date.
• Citizen Services : NIC Delhi State Centre has implemented the following citizen centric projects:
• E-Dastavej (Delhi Online Registration Information System): E-Dasatavej system provides for registration of documents of property transactions with various security checks, on-line capturing & storing of photographs of buyers/sellers/witnesses, information of registration fee and maintenance of database & query system. This system has been implemented in 2 districts.
• E-Praman Patra: The Deputy Commissioner’s Office is the single interacting office with public for the issuance of various kinds of certificates like caste certificate, income certificate, domicile certificate, birth/death certificate, citizenship certificate, handicap certificate, marriage registration certificate etc. The total number of certificates issued yearly is more than 75,000. E-Praman patra system has been implemented in all the 9 revenue districts. The application enables a citizen to apply online for issuance of a certificate and also get the status of application online. One can also check the status of an application through IVRS and SMS from mobile at the following nos. IVRS : 23392339 / 23392340 SMS : 9868231002
• Indraprastha Bhulekh (Delhi Land Records Computerisation): This system involves different sub-systems like Khatauni, mutation, Khasra-Girdavari, online query on land records etc. Data entry of Khatauni has been completed and its authentication is under progress. Khatauni records are hosted on http://districts.delhigovt.nic.in/Bhulekh.
• Computerisation in the Administration : Delhi Secretariat: The following web based applications have been developed & launched in the Secretariat for various application areas (http://delserv.nic.in):
• File Monitoring System: This application software has been developed & implemented in Delhi Secretariat where all files are received/dispatched though this system only. This system allots a unique file number for all Delhi Govt departments to monitor the movement of all the files.
• Location Information System (LOCIS): This application software has been developed and implemented to keep a track of all the personnel posted in Delhi Secretariat and is being extensively used.
• Daily Appointment Programme: This software has been developed and implemented in Delhi Secretariat for entry and monitoring of daily appointments of the officers.
SIO Delhi being honoured by Mr. Arvinder Singh Lovely, Hon’ble Education Minister, Delhi Govt
• E-Purti (Store Management Information System): E-Purti, implemented at Delhi Secretariat, provides IT solution for management of stores. All departments are issued items online through this system. The software provides for online submission of demands to store and facility to ensure that bills are passed after items are received and entered in the computer.
Chief Minister’s Office: The following applications have been developed & implemented in Chief Minister’s office:
• Public Grievances Redressal & Monitoring System: An online web-based PGRAMS software has been developed & implemented in order to help the public in solving their problems. The department can monitor the complaints and take action as per the necessity or importance of the complaint and also the status can be seen by the complainant. All the grievances coming to this office through DAK have also been fully computerized.
Sh Prakash Kumar, Secretary, IT, Govt of Delhi with Dr. N. Vijayaditya, DG NIC at IITF 2004
• Bhagidari Software: Bhagidari is the Citizen-Government Partnership to solve the problems of residents of Delhi. A web-based application has been developed to computerize every activity of the Bhagidari cell. This is used by all the offices of Deputy Commissioners. The data of each citizen and representative of the departments is easily available through this software. Facility to enter and monitor the issues and solutions is provided in the software.
• E-mail Grievance Monitoring System: Monitors the grievances received through e-mail to Hon’ble Chief Minister of Delhi.
• MLAs’ Works Monitoring System: All MLAs are responsible for different types of activities in their respective constituencies. This software has been developed and implemented in Chief Minister’s office to monitor the progress of the works initiated by the MLAs in their respective constituencies. In this system, all the entries are being made online which is sent to the concerned department online and the Hon’ble Chief Minister can monitor the progress report of the same.
• Letter Monitoring System: In the manual system, it is difficult to keep track of the current status of a letter received. This software has been implemented to make the system IT enabled. It facilitates monitoring of letters and gives transparency to the process of movement of letters.
• Transport Department: The following services have been computerised so far: registration of vehicles, road tax collection, issue of permits, enforcement of provision of Motor Vehicles Act & Rules. Vahan software is implemented in all offices of the department. A state database has been created for about 40 lakh vehicles. A website has been created to provide vehicle registration details.
• Utility Mapping Project: The objective of this project is to create large scale digital maps of the city with utility network and related data to water, sewage, electricity, gas etc. This project is based on the latest technology such as Global Positioning System (GPS), Photogrammetry and Geographic Information System (GIS) and being implemented in India for the first time. Using the photogrammetric technique, aerial photographs in pairs (consecutive) were used to form a 3D model. The whole area of 1485 sq. km of Delhi was covered on the scale of 1:1250. Under mapping of utilities, field survey of water lines, verification and data entry has been completed. A computer cell has been created at Delhi Jal Board HQ ‘Varunalaya’.
• e-Yojana (Monitoring System for Plan Expenditure): The Planning department of Govt of NCT of Delhi is the nodal department, which monitors the expenditure incurred on various plan schemes approved by the Govt. The department coordinates with about 90 other departments of Govt of NCT of Delhi for monitoring the expenditure. Web based application system e-YOJANA has automated all the information required by the department to effectively monitor the plan expenditure of Govt of NCT of Delhi. The system provides facility to all departments to enter the data online. Available over the intranet at Delhi Secretariat & NICNET and can be accessed at http://delserv.nic.in
• e-Sahkarita: e-Sahkarita aims to improve interface with the people and bring transparency in the working of office of Registrar, Cooperative Societies, Govt. of NCT of Delhi. This department registers various kinds of cooperative societies. The system has been integrated with the department’s website to incorporate details of society, membership details, financial information of banks, liquidation proceedings, administrator, audit, inspection/enquiry, arbitration cases & court cases. (http://rcs.delhigovt.nic.in)
• e-COURTIS: This web-based application system helps the Law & Judicial department to monitor all court cases being handled by various departments of Delhi Government. All departments can enter/update their cases and is available over intranet/internet. The system is available at http://delserv.nic.in
• District Courts: A LAN with 591 nodes has been established at district courts. A web-based software provides facility for filing cases, recording daily proceeding of cases, preparation of Cause List, copies of orders/ judgements and details of pending cases.
• Pay & Accounts Office: The Controller of Accounts of Delhi Govt has decided to implement NIC developed PAO-2000 in its offices. This software has already been implemented in 8 locations.
LG Sh. BL Joshi & Chief Secretary Sh. S Regunathan at IITF 2004
• Payroll Information System: This application system has been developed & implemented in the offices of Deputy Commissioner, Lt. Governor, Planning Department, Delhi Jal Board and Industry Department.
• Tihar Prisons: Prison Management System is a centralised database and has salient features such as recording & tracking of prisoners’ movements, monitoring of action taken by courts on a case, provision to store the identity of officers culling the information for a prisoner, preparation of administrative & statistical reports.
• LAMS (Land Acquisition Management System): This application system has been developed for Land & Building department. It computerises the land acquisition process of record keeping pertaining to acquisition, notification, schemes, owners, compensation amount, court cases, possession etc. (http://delserv.nic.in)
• Prevention of Food Adulteration Department: The process of controlling food adulteration by PFA department has been computerised. A module has been implemented which incorporates lodging of complaints by citizens regarding adulterated food samples, submission of online report by food inspectors, submission of online Public Analyst reports etc.
• Industry Department: NIC DLSC has computerized the Firms & Society branch, Loan Branch & Land & Property Record branch of the Industry Department.
• Social Welfare Department: 10 Financial Assistance schemes of Delhi Govt have been computerised in central district and would be replicated in other 8 District Offices. (http://socialwelfare.delhigovt.nic.in). A web based system has been developed to keep the details of all missing children in the custody of the department. (http://delhigovt.nic.in/missingchild).
• Finance Department: The Budget section of this department is under computerisation.
• Web Services: NIC DLSC has supported the preparation & hosting of websites of over 70 departments of Government of NCT of Delhi.
• Pulse Polio Immunization Programme: NIC DLSC has actively supported Delhi Government in providing technical support for this programme for which, an application software has been developed & implemented which manages the postings of about 15000 doctors under this programme.
• All India Educational Survey: NIC DLSC has supported the Education Department in completing the computerisation of 6th All India Educational Survey conducted by NCERT. Presently, the 7th AISES project is under implementation.
• Vidhan Sabha: Infrastructure for ICT facilities was created for computerisation. Software for Question & Answer session of Vidhan Sabha has been implemented. Moreover, training to the officials of Vidhan Sabha is given for daily usage of computers.
• Districts Computerisation: NIC DLSC has been actively involved in computerization of all the districts of Delhi which have been made functional with LAN. Some of the applications computerized apart from E-Praman Patra, E-Dastavej & Indraprasth Bhulekh are : ??Swarn Jayanti Shahri Rojgar Yojana ? Marriage Registration Information System ??MIS on Parliament Questions ? Recovery Information System ? Prime Minister’s Rojgar Yojana ? Industrial Polluting Units Information System
• Sales Tax: The process of registration, filing and processing return, details of taxes deposited, issue and receipt of forms, etc. have been fully computerized. Registered dealers can view their tax, statutory form and other dealers’ particulars through department’s web site. Public and taxpayers can file their grievances at http://www.delhisalestax.com
• Excise Department: EMIS application software containing 14 modules is operational. Printing of transport permit at the excise bond of L-1 licensees Tax collection is directly updated on department’s server from 30 branches of SBI. Fresh/ Renewal of various licenses can be carried out through this single window software. The website is hosted at http://excise.delhigovt.nic.in
• Education Department: A web based online system has been developed for monitoring the budget for all schools, sanctions for salary and other expenditure bills, speedy disposal of GPF and other advances/ withdrawals. Through this system, DDEs and principals can view expenditure of allotted amount. All the appointments, transfer, posting and relieving of the employees is being done through this module.(http://edudel.nic.in).
• Tender Notice Information System: Web based tender notice information system has facilitated the publication of all tender notices of Delhi Govt on the web. The system provides free email notification to those who have registered themselves. The system has been designed to accept details of contracts to enable the citizens to see the details of projects, a step towards putting information in public domain as the ‘Right to Information’. The system can also be used for expenditure analysis of the government for better and efficient procurement. More than 28,800 tender notices have been published as on date.
• Procurement Monitoring System: Government of Delhi procures all hardware and packaged software from NICSI. To streamline the entire procurement process, a web based application has been developed. All departments have to enter the details of ordered equipments in the system to print the system generated purchase order. One can see the status of supply/orders online. (http://delhigovt.nic.in/procurement)
Awards To NIC Implemented Projects : India International Trade Fair 2004 held in Delhi from November 14th–27th had emphasis on themes of Agriculture and Information Technology. Delhi Pavillion in IITF exhibited all the IT Applications successfully implemented in Delhi by NIC Delhi State Centre. The following NIC developed e-governance projects were rated amongst the top three by an independent jury:
• Golden Icon Award: e-Dastavej (Delhi Online Registration System) • Bronze Icon Award: File Monitoring System