This website of the consumer affairs department of West Bengal Government has been developed with an aim to protect the interests of the consumers and generate widespread awareness about their rights through the medium of WWW. The Website provides an online interface for the Department where consumers can get all the necessary information about aspects such as Consumer Rights Code of Fair Business Practices, Consumer Charter, Redressal Procedures, Important Judgements, apart from useful information about the department and its organisational set-up. A highlight of the website is a comprehensive knowledgebase where a consumer can search for various important case laws. In the second phase of the development, this section will be more dynamic with on-line linkage with the database of all the District Fora & the State Commission. The website also has important application forms in a downloadable format for an effective G2C interface. The site, designed and developed by NIC West Bengal State Unit was inaugurated recently by the Hon’ble Minister-in-Charge of the Department in the State, Sh. Naren Dey and has received wide media coverage and appreciation ever since.