The mission of Department of Administrative Reforms and Public Grievances is to act as a facilitator, in consultation with Central Ministries/ Departments, States/ UT Administrations, Organisations and individuals, to improve Government functioning through administrative reforms in the spheres of restructuring the Government, process improvement, Organisation and Methods and Grievance handling, and by promoting modernization, Citizen’s Charters, award schemes, e-governance, and best practices. The Department has revamped its earlier website to launch this updated version containing in-depth information on the Department's activities, its important documents , rules and procedures, directory services, central govt schemes etc.
Apart from the above website, the department has also launched, on NIC's web server, an 'online public grievance lodging and monitoring system' at the URL :
http://darpg-grievance.nic.in/
The system has been developed with an objective of speedy redress and effective monitoring of grievances by the department besides providing faster access to the public. This website allows the citizens to lodge their grievances, send reminders, view the 'action taken status' and even set a password to maintain the confidentiality of their grievance.