With the motto of providing good governance to the common citizens through the usage of ICT, the government of Jharkhand took an important step, that of setting up e-Nagrik Sewa Kendras, the first of which was inaugurated at Dhanbad recently. NIC Jharkhand developed an application for providing G2C services from the Kendra. The web interface (http://www.jhr.nic.in/csc) presents a Citizen and a Government interface. The e-Nagrik Sewa software facilitates submission of application forms by the citizens for issue of certificates like Caste, Birth, Death, Residential and Income. The citizen interface provides for the submission, tracking and monitoring of applications along with the facility to download forms and guidelines issued by the government from time to time. The Government interface provides for updating the status of the applications submitted and generates the Certificates using the utility link.
Development Platform The software has been hosted on state of the art Data Centre of NIC. The development team has used windows environment with ASP.Net as the front end and SQL server database as its backend.
Features of the Application ❖ Citizen applies for the issue of Certificates like Caste, Birth, Death, Domicile (Residential) and Income at the kendra. The authority at the kendra helps in generating the required application form and the list of required documents through the web downloads. After receiving the filled up application and the prescribed fees, a receipt with acknowledgment number is generated. The acknowledgment number is used for tracking the status of the application. ❖ The applications are processed through the normal channel of the office. The concerned officer updates the status of application at his/her end, as Received, Ready or Issued with remarks, if any. ❖ The designated operator enters the necessary parameters after it is processed in the office. The incharge of the concerned certificate will verify the entry. Then the certificate is printed, signed and issued. Subsequent modification/duplicate printing is allowed after authentication.
On 25th of April 2007, the first “e-Nagrik Sewa kendra” was inaugurated at the block headquarter, Dhanbad by Sh. A. K. Basu, Principal Secretary, IT, Govt. of Jharkhand. Speaking after the inauguration, the Principal secretary announced that the system will be extended up to the Panchayat level as well under the CSC program of the Govt. of India. He thanked NIC, Jharkhand for developing the software within a record time. The function was attended by Smt. Beela Rajesh, D.C, Dhanbad, Shri J. P. Singh, DDC, Shri Anil Kumar Singh, Circle Officer, Shri Birendra Singh, Block Development Officer, Smt. Rashmi Sinha, DPRO, Shri Shahid Ahmad, SIO and other officials from the state government and NIC. The event was coordinated by Shri M. N. Singh, DIO, Dhanbad.
For further Information, contact: Shahid Ahmad State Informatics Officer sio-jhr@nic.in or Amar Sinha Technical Director, amarsinha@nic.in