NIC has developed e-Sanvad Mobile app to address the grievances of the citizens of Amravati District, Maharashtra. Through this app, Citizens can submit their grievances/complaints with photos & locations, and the Redressal officers can monitor the same for necessary actions. e-Sanvad Mobile app for Grievances Redressal for the citizens of Amravati District. In Mobile based e-Sanvad system citizens can register their Grievances using a Mobile App and the Disposal of grievances and Monitoring is also done by means of a Mobile App. In Government Offices daily no. of Complaints are receiving from Citizens from different ways i.e. Manual, Dispatch, email, Portal, etc. As the no of Complaints and types of complaints are received, Grievance Redressal is the main challenge today’s District Administration is facing. Grievance Redressal primarily covers the receipt and processing of complaints from citizens. It includes actions taken on complaints raised by Citizens to avail the Government services more effectively. • Citizen Registration- App-Citizen can launch their grievances through citizen e-Sanvad Mobile app if he wishes to add photo and location of grievances for the event and location details • Officers Redressal App- Officers can view citizen’s grievances on their mobile app and take the necessary action on the basis of photo and location • Collector Monitoring- Overall activities are monitoring by Collector and Administration done by Admin Module