“EKAL SEVA KENDRA” has been setup by National Informatics Centre, District IT Cell, at the district Secretariat, Kaithal (Haryana) with a mission to bring district administration closer to public by providing time bound, hassle free, single point delivery of services. The center aims to provide its services in a professional and citizen friendly environment. Separate counters have been setup with a seven-node Local Area Network. All services from distribution of application forms to medical examination/photography of applicant and delivery of certificates/ documents are being provided at these counters. Receipts are provided to public on which time of delivery is mentioned. Infact, total integrated solution is provided by NIC for the following services included in the programme.

?| The Services: ? Driving Licence (Learner/Permanent/ Renewal/Duplicate/Addition of Class etc.) ? Conductor Licence (Learner/Permanent/ Renewal/Duplicate etc.). ? Vehicle Registration (New/Transfer/NOC/ Addition & removal of HPA etc.). ? Caste Certificate. ? Residence Certificate. ? Nakal (Revenue Document) service. ? Birth and Death Certificate. ? Passport application acceptance service.

?| Objectives: ? Time bound delivery. ? On the spot Computerised scrutiny of documents. ? Single point contact : Services under one roof. ? Simplified procedure :Total Transparency. ? Easy & Effective monitoring :Fixed accountability. ? Total solution: All activities computerised. ? Elimination of issuance of bogus/fake licenses. ? Elimination of Middleman ? Automatic generation of periodic Account/Audit statements. ? Quick search facilities. ? On line/ Offline MIS reports. ? Reduced clerical workload. ? Self-sustained project.

?| Technology behind the Kendra NIC developed and implemented all software used at ‘EKAL SEVA KENDRA’. These software are highly versatile, robust and scalable. Most of them use Visual Basic as front-end and SQL Server as back-end. Databases are designed considering the best and latest security techniques. One server, seven nodes, four Dot Matrix printers, two LaserJet printers, one Inkjet printer, Digital Camera and Signature Pad are ultimately planned to be installed at the site using Local Area Network having connectivity with DC, ADC , SDM and NIC Offices.

?| Operational Aspects ? “SARATHI”, National level software, which provides comprehensive and integrated solutions for issuance of driving licence, has been implemented. Driving test date is booked as per applicant’s choice and the modularity of software has been designed to ensure the delivery of the licence in stipulated time period and for generating cash/audit statements.

? “VAHAN”, National level software has been implemented for the solutions of vehicle registration related work. Software has provision of online scrutiny of the documents and booking of vehicle inspection date as per applicant’s choice. Several types of MIS reports for the District administration and other agencies like police, insurance companies etc. can be generated instantly.

? “HarCIS and BDMIS” Software are implemented for issuance of certificates of Caste(SC/BC/OBC), Haryana Residence and Birth & Death. The Kendra is issuing certificates instantly on submission of verified document and in case of non-verified document certificate are being issued within stipulated time period.

? “NAKAL” of Jamabandies, Mutations and Khasra Girdawari are being issued from this counter within stipulated time frame. NAKAL are being generated from the online computerised data available as well as from the manual records.

? “WEBPASS”, National level software by which a computerised file reference number is being issued to the passport applicants and after scrutiny, these are forwarded electronically to Regional Passport Office for issuance of passport.

?| Self Sustainability The entire project has been setup without any budgetary allocation from the Government. The District Red Cross Society, Kaithal, is meeting all running expenses including those of manpower. For this purpose, a nominal contribution from the users has been charged for each service. All the service charges are inclusive of the facilities such as on the spot Blood Group Test wherever applicable, government prescribed forms, Photographs, Lamination of documents, Booklet of Traffic rules & symbols, File Folders etc. The System is technologically foolproof and upgradable to provide more such services and information in future. Through the Ekal Seva Kendra, NIC has attempted to set-up a Centre which is people friendly, need based, technologically empowered and self-sustaining.

For further information, write to harichand@hry.nic.in