Harsamadhan is the brand name of Centralized Public Grievance Redress and Monitoring System of Haryana. It was launched on 18th June 2010 at Haryana Niwas by Hon’ble Chief Minister of Haryana Sh. Bhupinder Singh Hooda. Harsamadhan portal is meant for citizens and departments of Haryana Government. It offers array of facilities for Citizens such as Provision to submit a grievance in English & Hindi which generates a Unique Registration number to the citizen upon submission that can be used to view the status of their grievance as well as submit reminder or clarification related to the grievance. Moreover, the portal facilitates Government departments to search and filter relevant information quickly allowing senior officers to review and track the status of action taken at subordinate level before final disposal of the grievance. Harsamadhan is running in the entire state covering all 21 districts, CM Office, CS Office, FC Offices, Grievances Cell and all the departmental head offices. Up to now 19151 grievances had been registered and 1200 users are using it. Nodal Officer of Harsamadhan portal, Sh. R.S. Doon, IAS, is emphasizing all departments for its implementation. On his directions, NIC Haryana had conducted the training cum workshop on 18th May 2012 at Haryana Civil Secretariat, Chandigarh in two batches. About 120 officials from various Departments had attended the programme. Shri Ghan Shyam Bansal, SIO, NIC Haryana had highlighted the implementation of Harsamadhan for its easy tracking mechanism of any grievance at any subordinate point, citizen friendly architecture and a step towards quality e-governance. Ms. Poonam Gupta, Scientist ‘B’ explained the functionality and workflow of Harsamadhan. Online demonstration of the software was also given and test grievances were lodged for the ‘Demonstration’ User and complete workflow was shown to the participants. Different queries raised by the participants were answered and solved. Hands on sessions were also organized for participants for better understanding of concepts and work flow of the application.