Hon'ble Chief Minister of Assam, Dr. Himanta Biswa Sarma, publicly launched 10 online contactless citizen services on February 19, 2022 in the presence of Hon'ble Minister of State Transport Shri Chandra Mohan Patowary. With these 10 services, a total of 13 high-utility contactless citizen services are now operational in Assam. These services include services for Learner Licence, Duplicate Registration Certificate (RC), Transfer of Ownership, Hypothecation Addition, Hypothecation Cancellation, Change of Address in Registration Certificate, No Objection Certificate in Vahan, Renewal of Driving Licence, Duplicate Driving Licence, International Driving Permit, Surrender of Class of Vehicle (COV), Driving Licence Extract and Replacement of Driving Licence. In his speech, Hon'ble Chief Minister pointed out how three contactless services launched in September and October 2021 had resulted in reduction of almost 9 lakh footfalls in the District Transport Offices (DTOs) of Assam. They had contributed significantly to the surge in revenue collection by the Department in spite of the COVID-19 situation. Hon'ble Chief Minister offered some highly significant insights into how these services could be made more effective. He suggested that all online validation and approvals of applications should not be directed only to the DTO of origin but should be randomly assigned even to other DTOs depending on working capacity. This would result not only in more uniform distribution of work and speed up the whole process, but would also eliminate any intervention by middlemen as it would not be known which DTO the application would be referred to by the system for validation and approval. He also suggested new registrations be completed at dealerships without the intervention of DTOs. Hon'ble Chief Minister thanked NIC for enabling technical innovations which have brought about a paradigm shift in service delivery to citizens.