Shri Rajeev Chandrasekhar, Hon’ble Minister of State for Electronics and Information Technology, launched the Grievance Appellate Committee (GAC) portal in a post-budget session on 28th February 2023 in New Delhi. Shri Alkesh Kumar Sharma, Secretary, MeitY, & Chairperson, GAC, Shri Amit Agrawal, Additional Secretary, MeitY, Senior officers from MeitY, NIC and representatives from Social Media platforms were present during the launch ceremony. Hon’ble Minister interacted with the representatives of the social media platforms and expressed hope that the GAC platform will help in protecting the interests of users and act as a bridge in resolving their issues. The Grievance Appellate Committees (GACs) are established under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 [IT Rules], made under the Information Technology Act, 2000. The IT Rules require social media and other intermediaries to observe due diligence by making reasonable efforts to cause their users not to host, display, upload, modify, publish, transmit, store, update or share any information as specified in rule 3(1)(b). The IT Rules and GAC aim to ensure a safe, trusted and accountable Internet for Indian users. The GAC deals with the appeals of Digital Nagriks aggrieved by decisions of Grievance Officers of social media intermediaries on complaints of users against the violation of the IT Rules and any other matters pertaining to the computer resources made available by the intermediaries. The entire appeal process, from filing to decision, is in digital mode, and GAC endeavours to resolve appeals within 30 days. It has three interfaces, namely for Citizens, Intermediaries, and three GAC Committees. For Government officials, the portal is SSO enabled. A mobile app for citizens will be added to the portal to facilitate easy filing of appeals, and a Hindi version will also be added. The portal is designed and developed by NIC Himachal Pradesh in consultation with MeitY and NIC Headquarters, and it can be accessed at https://gac.gov.in/.