WORK flow based processing of Pension Files for Non-Government Pensioners including School Teachers and Non-teaching staff, employees of municipalities, employees of Panchayati Raj Institutions and those of other organizations has been going on for the past few years in the Directorate of Pension, Provident Fund and Group Insurance. e-Services for citizens are introduced now. Sh. Samar Ghosh, IAS, Chief Secretary, West Bengal has inaugurated the e-Service on 20 January, 2011 for pensioners to provide status of such files during their entire life cycles. The service is available through the official website of the Finance Department (http://wbfin.nic.in)