Service of "Grievance Redressal System" for Citizens in Agartala City was inaugurated on 8th December 2020 by Shri Biplab Deb, Hon'ble Chief Minister of Tripura in presence of Shri Prafullajit Sinha, Hon'ble Mayor, Agartala Municipal Corporation, Shri J.K. Sinha, IAS Secretary Health and Family Welfare, Shri Kiran Gitte, Secretary Urban Development Department, Dr. Siddharth Shiv Jaiswal, IAS. Municipal Commissioner, Agartala Municipal Corporation. The inauguration was done in a programme held for "Swachh Tripura Swasth Tripura''. The online application was designed and developed by NIC Tripura under the eMunicipality project.