ISO certification process has been initiated in NIC to establish QMS for ensuring consistent, reliable and quality ICT Services to the user as per the Quality Policy & Quality Objectives of NIC. Initial stage of this important activity was marked by a series of awareness training programmes to the selected employees of NIC in the States by the Central QMS Group of NIC. After receiving trainers’ training on “Implementation of QMS” organised by NIC as per the requirements of ISO 9001:2000, NIC Haryana State Unit started imparting the training to its officers/ officials at District and State Centres for effective implementation of QMS and for collecting feedback for its continual improvement. The training was completed in three phases. The QMS implementation training programme in the state has been carried out effectively by QA Group headed by Sh. G.S. Bansal, SIO, Haryana.