ISO certification process has been initiated in NIC to establish QMS for ensuring consistent and reliable quality of services to the users. Initial stage of this important activity was marked by a series of awareness training to the employees so that a broad awareness is generated. Immediately after trainers’ training at NIC (HQ), NIC Bihar took the lead in providing awareness trainings to all employees within a fortnight. This training was effective and has generated lot of interest in adopting QMS.
Success of ISO training at Bihar led to the selection of Bihar State Unit as the Leader in this regard. Dr. Saurabh Gupta, the then SIO and Shri S.N Behera of NIC-Patna were nominated as National Trainers on ISO. They have already successfully executed the ISO awareness training at Andaman & Nicobar, Sikkim, Meghalaya, Jharkhand and Mizoram.