Jansunwai Samadhan is an initiative by the Government of Uttar Pradesh for promoting transparency and accountability in governance. It ensures citizens have a voice in the administration of government services as it provides a platform for citizens to register complaints and grievances related to various government services. These services include electricity, water, sanitation, roads, public transport, and law and order. One of the key features of the app is the ability to track the progress of complaints in real-time. Users can track the status of their complaints and receive updates on the actions taken by the concerned authorities to resolve the issue. The app also allows citizens to provide feedback on the quality of government services and rate the performance of government officials. Similarly, the Departmental Nodal Officer can also easily view the application and send them and take action for their proper disposal. They can reopen the application if not satisfied with the solution given. The app is linked to the Jansunwai portal, where grievances / suggestions can also be registered through web (jansunwai.up.nic.in).