IT was yet another feather in the cap for NIC Rajasthan as the much awaited single window system for grievance redressal and service delivery - Sugam - was launched by Sh. V. Naraynsami, Minister of State, PMO and Administrative Reforms & Public Grievances, GoI and Hon'ble Chief Minister of Rajasthan Sh. Ashok Gehlot in Jaipur on 12th May 2011. The Operational manual and brochures of the system were also released by the dignitaries on the occasion. A presentation on Sugam Grievance Redressal system was made by the SIO, Rajasthan Smt. Indu Gupta while Secretary IT & Communications, Govt. of Rajasthan Sh. Sanjay Malhotra made a presentation for the SUGAM single window service delivery system, developed by NIC Rajasthan and implemented in collaboration with DoIT and Communications, GoR. As part of the project a call centre has been estab-lished at Jaipur. Hon'ble MoS Sh. Narayansami visited the call centre to see its operations. The SUGAM RPG system provides multiple channels for grievance lodging to the citizen. A complainant can lodge grievance related to any department, corpora-tion, Urban Development Authorities, etc. through SUGAM-RPG web portal, telephone, letter, mail or by approaching any govt. office upto Tehsil level. The SUGAM-Single Window Service delivery system has been implemented in all 33 district collectorates and 247 Tehsil offices of Rajasthan. The system facilitates timely delivery of various citizen services eg; Issuance of Bonafide Resident certificate, Caste Certificate etc. The system would result in huge savings of time and efforts by citizen in obtaining services from various govt. offices as all the services would be available under one roof.