NIC has delivered yet another exemplary tool in the form of the Gujarat CM Dashboard to enhance the reach and impact of eGovernance. The CM dashboard tool is the first of its kind and uses technology to empower the Hon’ble Chief Minister of Gujarat to quickly view how the State is performing on various parameters against defined KPIs across cities, districts, blocks, talukas & right to the village level. The CM can intervene and guide the concerned authority on spotting any deviations on the Dashboard from the expected levels of performance. The Gujarat CM Dashboard has achieved a complex network of aggregation, visualization, and enforcement, by using data of 3000+ indicators for 20 government sectors from various e-Governance applications on a daily basis. Each of the indicators is displayed graphically using time series analysis on a daily, monthly, quarterly & annual basis. A star rating system measures & ensures data quality remains high for each department based on various criteria such as data verification, depth and update frequency. The Dashboard has integrated all the key stakeholders on a single platform i.e., all Secretaries, HODs, Collectors, DDOs & SPs. Several modules exist within the CM Dashboard to enable the measurement of physical, financial and timely progress of government projects. A mobile application also exists in addition to a SMS facility that alerts & reminds Nodal officers to ensure timely entry of data. Data synchronization module ensures automatic and manual data capture using web service APIs. Performance improvement opportunities are identified easily with real-time measurement. A grading system allows dynamic bench-marking and target setting. A meticulous ranking system allows rating the performance and classifying into groups of Toppers and Laggards etc. Dedicated call centres process the feedback from beneficiaries using detailed questionnaires, and this feedback is used for taking remedial actions. The vision of the CM Dashboard is to ensure 100% data coverage and use technologies like AI, Machine Learning to do predictive and prescriptive analysis. The Gujarat CM Dashboard can be drawn as an inspiration for other States & UTs who are looking to adopt an efficient system for analysis and monitoring of various programmes and services of the government. But for any systems, striving for continuous improvement would be the key to enhance citizen-centric services. -Dr. Neeta Verma