mSevanam mobile application has been designed & developed by NIC Kerala for Kerala State Government. The objective of the application is to provide all online services offered by various government departments under a single umbrella. Using API integration technology, the mobile app provides all the citizen services incorporated in the portal, services.kerala.gov.in. At present, the mobile application provides 444 services from 58 departments under the Government of Kerala. In the current version available in Google Play Store, the citizen needs to authenticate in the respective department sites for availing for services from different departments. The features are - • Citizens have access to all government services through the app from the comfort of their own without going to the government offices or Common Service Centres. • Citizens can filter those services based on their category or the department. • Citizens can access all the information including the document required for each service through the app. • Frequently visited service Tab for Quick access to the services for the citizen. • Dashboard link of all department service deliv-ery status having Graphical representation with drill down features. • Global search of any service with a search keyword.
The major stakeholders include • Citizen • Various Government Departments • NIC • Kerala State IT Mission • CDIT Kerala