Facilitating a secure retirement is important when global economic uncertainties are so high, my cpf of Singapore, has responded to the people's needs. To serve more than 3.3 million members who transact with Central Provident Fund Board (CFPB) more than 43 million times yearly, my cpf has been introduced for meeting and continually exceeding customers' expectations for provident fund related issues. Citizens get the information they need to make informed decisions about their retirement planning at different stages of life, using any medium of their choice. With the innovative use of ICT Citizens can self-serve via multiple channels and transact 24 hours a day, regardless of their location, anytime, anywhere, using their pre-ferred platform. It is also accessed through mobile. my cpf provides a platform for non-IT users as well as IT savvy. In fact, this platform covers every segment of the population by providing a variety of channels based on "Different Strokes for Different Folks" approach to address different needs. Online quizzes e.g. "IM$avvy Financial Literacy Quiz" and "CPF Savviness Index (CSI) Quiz" have been introduced to younger generation for better understanding of CPF. ICT has been instrumental for e-services provided by my cpf. A range of services are: e-Counters, e-Lobbies, e-Ambassadors, e-Appointment, Biometric e-Counter, Islandwise Kiosks, iCARE, m-Ambassador Service, e-Helpdesk, My e-Concierge, Tell Us Once, Enhanced Ask Us, Social and New Interactive Media, Mobile Application, SAM, iNETS. my cpf also bridges the digital divide by introducing biometric e-counter for the elderly. It presents possibility for user to change font size and get automatic voice reading of the text, biometric log-in for elderly. For information: log on to http://www.cpf.gov.sg/
International e-Gov Updates
my cpf : Singapore
From January 2011 • Informatics, National Informatics Centre