The newly constructed Public Grievance Redress Counter at Idukki has been inaugurated recently by Sh. Roshi Augustin, Hon’ble MLA of Idukki. The Counter is equipped with a Computer and peripherals with LAN/Internet connection. NIC Idukki District Unit extends full software support for the counter. When a person files a grievance petition at the counter, a computer-generated receipt is issued to the petitioner showing the details including a petition registration number. The petition is then forwarded to the concerned officer or department. Once a reply is received from the concerned department, the same is fed in the computer and a computer-generated reply form is sent to the petitioner by post. All the letters are generated in Malayalam.