A web enabled Public Grievance Redressal and Monitoring System has been developed and implemented by the NIC Delhi State Unit at the Chief Minister’s Office. Through the online system (http://delhionline.nic.in), the public can now lodge their complaints related to a number of utility services including telephone, water, electricity etc. from the comfort of their homes. A reference number is allotted to each complaint and the action taken status is intimated to the complainant by the Chief Minister’s Office. The software is bi-lingual and allows for entry of grievance in hindi apart from English. The system was recently inaugurated at a special function by Hon’ble Chief Minister Smt Sheila Dixit, who appreciated the efforts of Sh Sanjay Kapoor, SIO Delhi and his team in successfully implementing the Project.