NIC Unit at Doda Distt in J&K has developed a Web based Online Public Grievances Monitoring and Redressal System (PUGMARS) as per the requirements of the District Administration. PUGMARS has a user-friendly interface for submission of Grievance, knowing the status of submitted Grievance and Frequently Asked Questions about Grievances. Utility for searching grievances has also been incorporated in the system. In the words of Sh.Mehboob Iqbal, IAS, Deputy Commissioner, Doda “Monitoring of Public Grievances with traditional system was not only time consuming but also extremely difficult. With the implementation of PUGMARS, monitoring of Grievances has become very organized and smooth for the Administration.