Shree Mahakaleshwar Temple Management (SMTM) system implemented by NIC Ujjain district of Madhya Pradesh facilitates virtual/live darshan of Shree Mahakaleswar via Internet across the globe on 24*7 basis. Some of the online features of the system include advance booking for Bhasma Aarti and printing of tickets, e-Dharmashala (for Dharmashala Booking), e-Complaint (to lodge a complaint) etc. Entire system is role based as well as workflow based. The system also has facilities like Temple Resource Management, automation of various day to day functions of temple and its services for stakeholders, e-Clock room (for putting luggage in Clock Room), e-Prashad, e-Donor List, and e-Inventory beside others. Shri Mahakaleshwar Temple Management System aims to reduce the work burden of the employees besides bringing in transparency and safeguarding the pilgrims from the clutches of middlemen. Furthermore, the portal based feedback mechanism enhances process re-engineering, thus enabling better pilgrim management and efficient record keeping as well as retrieval system.