South Tripura District, Udaipur is located 55 Kms from Agartala, the State capital. Udaipur is famous in hindu mythology and it is said that when Lord Vishnu had cut off the body of Mata Sati into 51 pieces by Sudarshana Chakra, the ‘right foot’ of Mata Sati fell at Matabari, Udaipur in Tripura.NIC-South Tripura District Unit was formally setup in the year 1990 and the road ahead was not smooth by any standards. The topmost priority before the District Unit was to initiate a ‘computer culture’ among various government departments and their employees. The intense efforts by NIC backed by the wholehearted cooperation from District administration finally bore fruit with time and now the centre has been rendering effective IT services in different sectors of the district administration. Ever since the inception of the Centre, many projects have been accomplished successfully for facilitating E-Governance in the region.
Service Facilitation Centre (SFC)A single window to extend services to citizens
In order to realize the goals of responsive administration in true sense, the district administration, South Tripura and NIC South Tripura District Unit took up an IT enabled ‘Service Facilitation Centre’ project during 2000-01 which aims to provide a single window service to citizens which would help the common people directly and enhance transparency in Government procedures.In Tripura, SDO’s offices are the main front-end interface with the citizens for a range of services like issuance of different certificates, certified copies of documents,various types of licenses etc.
NIC-South Tripura District Unit conducted a detailed study of the requirements. Accordingly a few citizens centric services were identified and prioritized which are at the District or Sub-divisional level. The study identified the sub- processes to be followed for each such service and the number of days required for sending reports from sub-ordinate offices was also taken into account.
On the basis of the study, the SFC application software has been developed by NIC South Tripura District Unit using MS Win 9x/Jet DB4.0 using VBA for catering front-end activities relating to citizens centric services. Presently the software caters to 26 services in two operational levels viz. the District level and the Sub-Divisional level. The software is user friendly, menu driven and works under network environment.
SFC application software ensures that the applicant is able to get his/ her service within the stipulated time. The software has an inbuilt effective mechanism of performance monitoring by the SDOs and also by the District Magistrate & Collector.
The facilitation centre was inaugurated by the Hon’ble Governor of Tripura and has been running successfully in the SDO’s Office, Udaipur since 14th July 2000 and in the SDO’s office Belonia since 27th June 2001.
The district administration has drawn a plan to extend the project to cover all the Sub-divisions in the District to bring transparency into government services being provided to the citizens. This plan covers full computerization of back- end processing activities of these services with a web interface for citizens.
Interent Connectivity
NICNET connectivity for Internet access has been provided to the District Magistrate & Collector, Additional DM and few major wings of districtadministration via LAN. Dial-up NICNET connections have also been provided to few other NICNET domain users.
Other Projects
Land Records : Data entry work for Udaipur Sub-division has been successfully completed recently.
Dak Monitoring System : A customised software on the Dak Monitoring System, implemented by NIC District Unit, has been successfully running in the District.
Grass root level E-Governance : Feasibility cum SRS reports on Grass Root level E-governance with emphasis on the Panchayat Raj Institutions in general and the Panchayat Samiti in particular has been prepared and submitted by the NIC Centre to the district administration.
Revenue Cases Monitoring System : The NIC District Centre has developed a software for revenue cases monitoring that includes features like case filing, cause list, case updating and generating different MIS reports.
Sh Rakesh Ranjan, District Magistrate and Collector, South Tripura acknowledged NIC’s contribution in the Service Facilitation Project with the following words : " It gives me great pleasure to inform that software for ‘Service Facilitation Centre’ project which has been developed by NIC-South Tripura District Centre is running successfully at SDO Offices at Udaipur and Belonia in South Tripura District. It provides a single window clearance service for different services given by SDO Offices and ensures that the applicant is able to get his service within the stipulated time. It also generates check-list, performance report, delay report etc for monitoring purposes at my level and SDOs level. I would also like to say that NIC has been rendering useful services to the District Administration for the promotion of IT culture and towards the achievement of E- Governance"