It was 23rd March, the entire State of West Bengal went for lockdown and NIC WB immediately started working with the GoWB in sync towards governance and fight with Covid-19. The first week of April, a team of NIC engaged with the high-level team under the Home Secretary to develop web and mobile application for quarantine monitoring and tracking and within a week and successfully developed and implemented Quarantine Monitoring & Tracking System web-based application and Mobile app. Besides the health front another team of NIC, WB was engaged to support the migrant worker and worker under the unorganised sector to economically support them by the GoWB through a web application in DBT mode called Prachesta and Sneher Paras with the recently developed application Jai Bangla for Social Security.

Similarly, a smart Public Grievance redressal and scheme monitoring system at the Office of the Hon’ble Chief Minister (CMO) also developed and implemented towards redressal of the grievances. E-Learning portal of Online Classroom is another effort for the School Education Department to continue the classes over the digital platform for the students.

The ICT services in terms of Video Conference, e-mail, eOffice etc used in a big way to enhance the new normal WFH (Work from Home) environment. The Districts Units also extended assistance to the District Administration and came up with various application like Vishwakarma (an Employment portal for migrant labourers) at Purulia, Samannay ( Intercommunication portal ) at Paschim Bardhaman, Swass Compliant Web site at Dakshin Dinajpur.

COVID-19 Quarantine Monitoring and Tracking System Web application and Mobile App for GoWB The main objective of the system is to get real-time information about the number and detail of persons admitting at and discharging from the quarantine centres, isolation hospitals, and covid hospitals for proper monitoring and tracking of the COVID quarantined, suspected, and positive cases and their discharge details to combat with the COVID-19.

Statistics: 1545 Quarantine Centres, 144 Isolation Hospitals, 68 Covid Hospitals, 100912 Admitted Persons, 974691 Persons Discharged.

Features: • Real-time Dashboard, GIS Mapping of Quarantine Centres, Pre-Covid & Covid Hospitals

Grievance Redressal & Scheme Monitoring @ Office of the Hon’ble Chief Minister, West Bengal Redress the Public Grievances in a professional, transparent, expeditious and sympathetic manner without giving room for public dissatisfaction

Features: • Real-time dynamic Dashboard • Pendency Checker at all hierarchical levels • Auto SMS notifications to stakeholders • Integrated GIS Mapping of administrative units for better analytics

Jai Bangla Social Pension Scheme and Special DBT during Covid-19 by Finance Department, Government of West Bengal A centralised portal for new pension schemes Taposili Bandhu for SC and Jai Johar for ST and existing pension schemes for Widow, Disabled Person, and Old-age persons. Also used for immediate relief to migrant workers (Sneher Paras) and workers of the unorganised sector (Prochesta) in DBT mode in the Covid-19 situation.

Rs 10.82 Cr. Procheta Rs.45.67 Cr Sneher Paras Rs.9.99 Cr Jai Johar (ST) Rs.68.99 Cr Tapashili Bandhu (SC) Rs 130 Cr. distributed till date.

Bangla Siksha e-Learning Portal for School Education Department Statistics: Activity tasks I , II and III 535 eLearning videos (Class I to XII) 254 TV Programme Videos (Class V to XII) 238 Model Questions & Answer 107 MCQ for Online Assessment 8,000

NIC, West Bengal is dedicated to extending support to the Government of West Bengal in its entire endeavour for e-Governance to the maximum possible extent through leveraging technology, particularly in Covid-19 pandemic.