D EPARTMENT OF Pension and Pensioner's Welfare (DP&PW) has been implementing a web based Mission Mode Project (MMP) on Pensions namely "Pensioners' Portal (http://pen- sionersportal.gov.in )" under the National e- Governance Plan in technical collaboration with National Informatics Center (NIC). In this connec- tion, a workshop was organized by the Department at Civil Services Officers' Institute, New Delhi on 20/8/2010 and 23/8/2010 to create the desired awareness about the Portal in general, and about CPENGRAMS in particular among the representa- tives of various Ministries/ Departments. Addressing the workshop, Sh. R.C. Misra, Secretary (AR&PG,Pension) emphasized the importance of redressal of Pensioners' Grievances by all Govt. Offices. It was followed by a presen- tation/demonstration of the salient features of the Pensioners' Portal as well as CPENGRAMS. Implementation issues related to CPENGRAMS were also focused/ discussed during the workshop. Ms. Tripti Ghosh, Director (PP), Mr. S.N. Sowpari, Sr.Tech. Director and Mr. C.K. Vij, Tech. Director, NIC pro- vided the required coordination and support to ensure successful organization of the workshop. NIC Officials made a detailed demonstration of CPENGRAMS and extended their help during hands-on sessions. The workshop was held in four batches and was attend- ed by nearly 160 officers from various Ministries/Depart- ments, including NIC officials coordinating with the respective Ministries/Departments.