The application eBaalNidan, developed by NIC Himachal, was formally launched by Dr.(Ms) Syeda Hameed, Member, Planning Commission on 5th March 2014 during the celebration of 7th Foundation Day of National Commission for Protection of Child Rights (NCPCR) at Siri Fort Auditorium, New Delhi. The eBaalNidan software has been developed by National Informatics Centre Himachal Pradesh as a web enabled Complaint Management System for NCPCR, New Delhi.
The basic objective of this application is to provide an online interface for lodging of complaints related to child rights and online tracking of such complaints by the members of the Commission by forwarding these for concerned quarters all over the country. The application is available online at http://ebaalnidan.nic.in and is also accessible from NCPCR web site at http://ncpcr.gov.in.
The complainant is informed about the actions being taken through email and SMS in addition to availability of up-to-date status through the application interface. Any individual or organization can register with eBaalNidan using the link available on the home page. It is mandatory that the user should possess a valid email account to register on eBaalNidan. Being a role based application, the expected users are categorized into different roles, like Complainant, NCPCR or outside officials, Chairperson, Members NCPCR etc.
All registered complaints are accessible to NCPCR members who can send complaints to the technical experts within NCPCR. The complaints are also accessible to the Chairperson and the Member Secretary who can give their comments. Once the complaint is scrutinized, it is forwarded to the concerned Department / SCPCR / Police for taking action. These departments then send back the Action Taken Report through eBaalNidan which is further tintimated to the complainant. The complainant can view the latest status of his/her complaint by accessing the application. The complainant sends his/her feedback based on which the complaint is finally closed.
SANDEEP SOOD, HIMACHAL PRADESH